Frequently Asked Questions

Crystal Casino takes pride in providing you with 24 hour professional, customer support, prompt payouts and easy to use casino software. Thank you for reviewing our FAQ. If your question is not listed here, please contact us to speak with a customer service representative either online or by phone.

1. How do I get started?
2. What is my PIN and why do I need one?
3. Is it legal to gamble online?
4. What age do I have to be to play?
5. Do I have to pay taxes on my winnings?
6. Why can I only withdraw money via checks?
7. How do I know the cards are being dealt fairly?
8. Why do I have to upgrade my software periodically?
9. What is Club Cash?
10. What is Free Money?
11. Who do I contact when I have questions or problems?

1. How do I get started?
Your first step is to open a free account. Once you have created an account you will need to deposit money into your account. Once you have money in your account you can enter the casino and play 3-D animated casino games or use the form in the upper right hand corner to login into the sportsbook.
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2. What is my PIN and why do I need one?
Your PIN is your Personal Identification Number. This number is required for you to be able to withdraw any funds. Your PIN is sent via regular mail the second you make your first deposit. You should receive your PIN within five to seven business days of making your first deposit.

We require you to have a PIN mailed to you for security reasons. The most important aspect of your gaming account is to ensure the highest level of security. We want to be sure that your money is always safe. Only you should ever know your PIN. We do not send it via email because email can be an insecure medium.
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3. Is it legal to gamble online?
Gambling online for real money is legal in most countries. However, there are some countries that do not allow online gambling. You must abide by the applicable laws in your jurisdiction. To play for real money you must first agree to our Terms and Conditions.
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4. What age do I have to be to play?
To play for real money you must be at least 18 years of age. In some jurisdictions you may have to be older and you must abide by the applicable laws in your jurisdiction. If you are not of legal age you can practice and participate in all games where real money is not involved.
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5. Do I have to pay taxes on my winnings?
It is your responsibility to find out what the tax implications are in your jurisdiction. Every country has different tax laws and it is up to you to pay the appropriate taxes in your winnings.
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6. Why can I only withdraw money via checks?
Some credit card companies do not allow money to be refunded back to the card directly. In general this practice is frowned upon by the credit card companies. We want our system to be fair, legitimate and work well with all involved parties, including credit card companies.
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7. How do I know the cards are being dealt fairly?
We have gone to the extremes to make sure all of our games are played out as randomly and fairly as possible. All of our casino games adhere strictly to the gaming regulations of Nevada.
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8. Why do I have to upgrade my software periodically?
We periodically update our software. We have created a system that allows us to dynamically update your software. When you first connect to our server through your software we detect your software version to make sure you are using the most up to date version. If you are using an older version we update your software to the newest version to maximize your playing experience instantly.
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9. What is Club Cash?
Club Cash is the name of our rewards program as well as the name of the points you earn as you play our casino games. Each game gives you a different number of points that you can use to redeem for cash and prizes. All Crystal Casino members are automatically enrolled in Club Cash, so everyone wins just for playing! Learn more about Club Cash.
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10. What is Free Money?
Free Money is the currency we use when you are awarded any type of bonus money. Bonuses can be earned when you make a deposit, through redeeming your Club Cash points, or by spinning the Big Wheel 'O' Free Money.

Free Money cannot be withdrawn from your account. As you play any of our games your Free Money balance will be used along with your real money at a ratio determined by the casino and sportsbook manager. Please consult the Club Cash section of the site for rules on free money or contact us. Please note that all bonuses and the rules of play for the free money is offered at the discretion of the casino management and bonuses and rules may change from time to time.

NOTE: Free Money cannot be used to play craps or roulette.
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11. Who do I contact when I have questions or problems?
If you are having any problems with your account or your software, please contact us at anytime.
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